Returns & Exchanges

Returns & Exchanges

EXCHANGE POLICY
Hot Chick Swimwear believes that customer service should be honest and effortless. Exchanges are absolutely understandable. Your new swimwear may not fit perfectly the first time so we welcome you to exchange it for another size, style or color run. Hot Chick Swimwear do not offer refunds and our policy is an Exchange Only Policy. Hot Chick Swimwear do not offer physical exchanges of goods, instead we will issue you with an Electronic Credit note. This can then be used for you to seamlessly re-shop your preferred bikini. For all exchanges in the states, items must be returned within 7 business days from the date of receiving the item. All international exchange requests must be submitted within 21 days from the original shipping date. Exchange requests outside of this grace period will not be accepted.
Please note, any items purchased during sale/discount period are final sale. Final sale/discount items are ineligible for exchange.

To begin the exchange process, please email us at orders@hotchickswimwear.com for an approved return authorization.
Upon returning your suit, please ensure you enclose the following items with your return;
You must print and complete an exchange form, found at the bottom of this page, and enclose it with your bikini
Your enclosed bikini must remain unsoiled, unworn and with tags and linings still intact, including packaging

HOLIDAY RETURNS TIMEFRAME
Orders placed between 1st December – 31st December have an extended returns policy of 45 days from purchase date.

Please note, when making an exchange you may not be guaranteed your specified size, style or colour run. Hot Chick Swimwear do not mass produce our pieces, this means each bikini is part of limited range. Hot Chick Swimwear does not offer a refund policy.
All of our pieces are handmade with care. To ensure only the highest quality garments are being sent to you, all items are individually inspected before being shipped . In the unlikely instance that your swimwear is faulty, you have 30 days, from the date of purchase, to return your goods. Upon the return we will assess the fault. Hot Chick Swimwear reserve the right to refuse, repair or replace your bikini. If your original item is no longer in stock for a replacement, you will be issued with a credit note. Hot Chick Swimwear will not fix color fading, burring/pulling, lack of elasticity, fabric deterioration and color running. Please follow the care instructions on the label to ensure you do not encounter such problems and to prolong the life of your garment. Hot Chick Swimwear garments are made from delicate materials and will normally experience “wear and tear” over time. Hot Chick Swimwear holds a no warranty policy. Due to different qualities in computer screens, some garments may appear slightly different shade than they actually are.
In accordance with health regulations any item returned that has been worn, marked, soiled, washed or damaged will not be accepted. All items to be exchanged must be returned in original condition, unlaundered, unworn, unused and with swing tags secure.
Hot Chick Swimwear do not cover any return postage costs. The return cost shall be incurred at your own expense. For your protection and in case of any loss or damage, please ensure your return package is both prepaid and insured.

Our exchange postal address is;
Hot Chick Swimwear
14590 S Military Trl E6Delray Beach, FL 33484United States
Once we receive your exchange, your return will be processed. You will receive a confirmation email once your exchange Credit Note has been issued.
If you have any customer service enquiries, please do not hesitate to contact us at orders@hotchickswimwear.com

EXCHANGE FORM

Hot Chick Swimwear will happily accept exchanges. The merchandise must be unsoiled, unworn, unused with all tags and linings still intact. Customers wishing to exchange merchandise must contact Hot Chick Swimwear within 7 days of receiving their item for an approved return authorisation. Hot Chick Swimwear do not offer refunds. Our policy is an exchange only policy. You must print and complete the following exchange form and enclose it with your exchange. Exchanges received without the appropriate documentation will not be accepted.
Once your exchange has been received and inspected, you will be issued an electronic credit. This credit note can then be used at any time, on any of our items available online. Credit is valid for 6 months only.
NAME: _____________________________________________________ ORDER NO: _______________________________________________ DATE OF PURCHASE: __________________________________________ SHIPPING ADDRESS: ______________________________________ CITY: ______________________STATE:___________________________ ZIP CODE: _________________COUNTRY:_____________________
ORIGINAL SUIT
YOU WILL BE ISSUED A CREDIT NOTE TO THE AMOUNT OF YOUR EXCHANGE.
RETURN MAILING ADDRESS
Hot Chick Swimwear
14590 S Military Trl E6
Delray Beach, FL 33484
United States
NOTE – Hot Chick Swimwear do not cover any exchange shipping costs. Customers are responsible for all exchange shipping and handling charges.
QTY
ITEM NAME
SIZE

COLOUR

Reason For Return